SENDCO

Identification of special needs or disabilities

Support or accommodation for the child's needs

Educational Health and Care Plans (EHCPs)

Access to additional resources or services

Concerns regarding SEND provision

 

Contact: Mrs P Light-Rowsell

Email: plight-rowsell@oakfield.academy

Call: 02380 862530

Click here for more information

 

Safeguarding Lead

Child protection concerns

Online safety concerns

Reporting harm or potential harm to a child 

 

Contact: Miss E Poole

Email: cp@oakfield.academy

Call: 02380 862530

Click here for more information

 

IF YOU ARE CONCERNED FOR THE WELFARE OF A CHILD OUTSIDE OF SCHOOL:

Dial 999 if they’re in immediate danger, or Hampshire Children’s Services on 0300 555 1373.

 

Pastoral Team

Where you have already contacted your child's teacher and you need further guidance or support.

Transition between year groups or schools

Emotional Support (ELSA)

Peer issues

Thrive & Interventions

ELSA

Parental Workshops

Attendance and punctuality

Self-esteem and confidence

Promoting positive behaviour and attitudes to education at school and home

Financial worries

School uniform

Assessment to receive free school meals

Children’s mental health referrals.

 

Contact: Miss E Poole, Mrs Sinclair 

Email: pastoral@oakfield.academy

Call: 02380 862530

Click here for more information

Headteacher

Escalation of unresolved issues

Contact: Miss L Bray

Email: head@oakfield.academy

Call: 02380 862530

 

Gateway Trust

General enquiries

The Gateway Trust, Greatbridge Road, Romsey, Hampshire SO51 8ZB

Call: 01794 512334

Email: office@gatewaytrust.org

Occasionally things do go wrong, and we understand you’d want to speak to the right person at the school to put it right.

If you have spoken to your child's class teacher but are unhappy with the outcome, here is the process you can follow to escalate it to another member of staff.

Step 1. Class Teacher

Have you given the teacher enough time to investigate the issue and implement any proposed changes? If so, go to the next step.

Step 2. Senior Teacher

Contact the Senior Teacher, who will investigate further. For Year R-2, this is Mrs Leach, and for Year 3-6, it is Mr Cooke. You can book an appointment to speak to them via the school office; please don't approach them at the start or end of the school day while they are with their class.

If the class teacher at Step 1 is also a senior teacher, you can skip to step 3.

Step 3. Assistant Headteacher

If you are unhappy with the outcome following your conversation with Mrs Leach / Mr Cooke, you can escalate the matter to the Assistant Headteacher, Mrs Light-Rowsell, at plight-rowsell@oakfield.academy or via a message through the office.

You will receive an acknowledgement within 3 working days, and a final response within 10 working days from receipt.

Step 4. Formal Complaint

If you feel that the final response from the Assistant Headteacher is unsatisfactory, you can submit a formal complaint to us. The full complaints process is outlined on the Complaints page of this website.

Please note that if you submit a complaint without going through steps 1-3 of the Escalation Process first, your complaint will be rejected.

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Expectations for all concerns and complaints

We ask that you:

• Treat all those involved with respect. Don’t approach staff when they’re not at work, or contact them on their personal social media accounts.
• Explain the issue to us in full as early as possible, and work with us to resolve it by responding promptly to requests for information or meetings.
• Represent your own views, not those of other parents or their children.
• Refrain from publicising the details of your complaint on social media or WhatsApp groups, and respect confidentiality.
• Make an appointment to speak to staff members via the office, and don’t approach them before school when they are preparing to teach.
• Follow our escalation process - don’t try to skip steps, or threaten us with governors, The Gateway Trust, Department of Education, or Ofsted.

We will:

• Deal with concerns about safety and child protection immediately.
• Treat your concern seriously and consider it in a comprehensive, open, transparent and fair manner.
• Treat you with courtesy and respect, in the same way we ask of you.
• Ask you what steps you feel would put things right.
• Keep you updated at each stage of the procedure and respond within the set timescales.
• Fully explain the reasons for our decision.

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